Refund policy

Returns, Exchanges, and Refunds Policy

Cancellation of Orders and Returns

  • Goods purchased from Gold Fever Ireland may be returned for a refund, exchange, or replacement within 14 working days from delivery receipt.
  • Before returning, request or download a Gold Fever Report Form [download here].
  • Returned goods must be in original shipped condition and packaging. Hair must be returned unaltered, in its original condition.
  • Return shipping costs and risks are your responsibility. We recommend obtaining proof of postage.
  • Exchanges may incur additional postage or shipping fees.
  • Refunds are processed within 14 calendar days of receipt at our warehouse.
  • Return Address:

Gold Fever HQ

Unit 1

Main Street Shankill

Dublin Road

D18 YRT7

Ireland


Extended Returns

  • For returns received between 14 and 30 calendar days, we offer 70% refund (excluding shipping) or a full-value gift voucher to be used on our online store.
  • No refunds for items returned after 30 calendar days.

Faulty Goods

  • Report faults within 21 days of application by emailing hello@goldfever.ie
  • Returns for quality issues require original proof of purchase and a completed Gold Fever Report Form [download here].
  • We do not accept returns of coloured, tinted, or chemically treated hair.
  • Examination of returned goods can take up to 30 working days.
  • We're not responsible for heat damage caused by customers or expenses due to faulty goods.
  • Return Address:


Gold Fever HQ

Unit 1

Main Street Shankill

Dublin Road

D18 YRT7

Ireland


Machine Return Policy

  • Machines have a 2-year warranty covering internal parts, excluding wear and tear parts.
  • Return shipping costs and risks are your responsibility.
  • Warranty repairs use our courier services at no extra transport cost; charges apply for part replacement or post-warranty repairs.
  • Return machines in original condition with the required details and the Gold Fever Report Form [download here] printed, accurately compiled and placed inside the parcel you are returning.
  • Return Address:


Gold Fever HQ

Unit 1

Main Street Shankill

Dublin Road

D18 YRT7

Ireland


General Conditions

  • 'Under Review' items may not qualify for a refund or exchange. Reasons will be provided, and you can opt to have these items returned at your expense.